Returns, Cancellation Policy, Late/Lost Deliveries

Returns

I hope you will be delighted with your beautiful Expanded Skies jewellery. Care and attention to detail is taken to ensure that your jewellery arrives safely. If damage has occurred during delivery, please email me within 5 calendar days of receiving your order: emma@expandedskies.co.uk

Each piece is custom made, so please be sure before you place an order.

Aligned with the Consumer Rights Act, if you are not happy with your purchase, please email me within 14 days of receiving your item to organise its return and a refund or replacement. You will then need to return the item within 14 calendar days. You will need to return your jewellery in perfect condition and in its original packaging. Custom orders or commissions may not be eligible for refund or exchange.

Return postage costs will be refunded if the item was faulty or the incorrect item was sent.

Expanded Skies are unable to provide refunds or replacements where damage has been caused by accident, neglect or misuse.

For any returns, it is strongly recommended that you return your jewellery using tracked and insured using Royal Mail’s Special Delivery service. Expanded Skies will not be unable to refund items lost in transit where they are not insured in transit.

For health and safety reasons, refunds cannot be made for on earrings.

Cancellation Policy

If you wish to cancel an order placed online at Expanded Skies that has not yet been dispatched, please email me within 5 calendar days of your order date. Once you have received your order, you have 14 days to email me to request a refund. You would then have a further 14 days to return the item to me. The item/s need to be returned in their original packaging and in perfect condition for a refund.

Any refunds will be processed within 30 calendar days. This does not affect your statutory rights.

Unless they are faulty, bespoke items, and earrings for hygiene reasons, cannot be refunded.

Late and Lost Deliveries

I will provide you with the Royal Mail tracking number (or international postal tracking, where relevant) when I post your order, so that you can monitor your delivery.

UK Delivery - Royal Mail classes items as being lost 20 days after posting. Refunds of lost items cannot be made until after this time.

International Deliveries – there may be a number of postal services involved in your delivery, tracking numbers will be provided where possible. There may be delays caused by custom checks.

Please ensure that the delivery address you provide is one where you can receive and sign for the item. Expanded Skies cannot be held responsible for lost items are delivered and signed for by neighbours or workplaces.

Damaged Items

If you should receive an item that is damaged or not what you ordered, please email me within 5 working days. I will try and help you as quickly as possible. I can arrange for you to return the faulty item to me by post and re-arrange delivery of a new or correct item.

With careful use, your jewellery should last a long time. It is guaranteed for 6 months. Please contact me if it becomes faulty in this timeframe. After this time repairs may be possible for a small fee.